FAQs
1. General & Product FAQs
What types of window treatments does RMD offer?
RMD Luxury Window Treatments provides a full line of custom blinds, shades, shutters, draperies, Roman Shades, faux romans, and more, all made-to-measure for your exact window dimensions. Every piece combines precision craftsmanship with timeless design.
Are your products custom-made?
Yes. Every RMD product is built to order — measured, fabricated, and installed specifically for your home. We never sell pre-cut or pre-packaged window coverings. This ensures the highest quality possible.
Do your window treatments work for both residential and commercial spaces?
Absolutely. We design and install for homes, offices, boutique hotels, and luxury developments, tailoring privacy, automation, and aesthetics to each space.
Do you offer motorized or smart-home window treatments?
Yes. We integrate Hunter Douglas PowerView™, Somfy, and R-Tech motorization systems that work seamlessly with Alexa, Google Home, Control4, and other automation platforms.
Can you handle unique or challenging windows?
Yes — including arches, angled windows, bay shapes, and floor-to-ceiling glass walls. During our Final Measure Process, we verify every dimension to ensure a perfect fit.
How long do your window treatments last?
With proper care, RMD window treatments often last 10–15 years or more. We use premium materials and in-house fabrication methods designed for lasting beauty and performance.
What makes RMD different from other window-treatment companies?
Our signature process — The RMD Way — combines design concierge service, in-house workroom fabrication, precision installation, and luxury-level client communication. From first consultation to final thank-you note, your experience is managed by a dedicated team who treats your project like art.
2. Design & Customization FAQs
Do you offer design consultations?
Yes. Our complimentary consultations (in-person or virtual) pair you with a Design Concierge who helps you explore style, light, and functionality before recommending tailored solutions.
Do you work with interior designers?
Yes — we collaborate with top design firms across the DMV area. Designers receive biweekly project status reports, ensuring alignment from concept to installation.
What is the RMD VIP Partner Program?
Our RMD VIP Partner Program is an exclusive referral and trade partnership for interior designers, real-estate professionals, builders, and architects who value luxury craftsmanship and white-glove service.
Members receive:
Priority access to our design showroom and exclusive textile launches
Preferred pricing & rewards on client projects
Private previews of new motorization and automation technologies
Co-marketing opportunities in print, digital, and showroom events
Concierge scheduling and dedicated project coordination for referred clients
It’s our way of recognizing trusted partners who share our commitment to design excellence and client care. To apply or learn more, visit rmdlux.com/partners or contact our partnership team
Can I customize drapery style, hardware, and finishes?
Every detail is customizable — pleat type, lining, trim, hem style, and hardware finish (brushed nickel, matte black, polished brass, and more). We hand-fabricate in our own workroom to maintain quality control.
Will you help me choose fabrics and colors?
Absolutely. We curate luxury textiles from leading fabric houses, guiding you through textures, patterns, and tones to create the ideal atmosphere for your home.
Can I mix automated and manual window treatments?
Yes. Many clients motorize main living areas for convenience and maintain manual operation in bedrooms or guest spaces. We’ll design your system to work beautifully together.
3. Installation & Service FAQs
Do you provide professional installation?
Yes. All RMD projects include installation by our certified in-house team. Our installers follow a strict checklist: wear booties, protect floors with moving blankets, perform QA checks, and leave the space cleaner than they found it.
How long does installation take?
Most installations are completed within a few hours; multi-room or motorized projects may take a full day. We confirm your estimated time in advance.
Do you coordinate electrical setup for motorized shades?
Yes. Our technicians work with certified electricians when needed to ensure safe and efficient power connections.
Will you remove my old window coverings?
Yes, upon request. We’ll carefully remove and dispose of old window coverings as part of your installation service.
Do you provide service calls or repairs?
Yes. We offer on-site adjustments, reprogramming, and replacement parts — even after warranty expiration.
Do you install in commercial properties?
Yes. RMD manages both residential and commercial installations, including multi-unit developments, hospitality spaces, and executive offices.
4. Pricing, Warranty & Maintenance FAQs
Is the consultation free?
Yes. Your initial design consultation is complimentary. We believe you should explore possibilities before making decisions.
What warranty comes with RMD products?
Every product is backed by both the manufacturer’s warranty and RMD’s own Service Guarantee, protecting your investment.
What happens after my warranty expires?
You can enroll in our RMD Care or RMD Luxe VIP membership, which includes quarterly maintenance, exclusive fabric previews, and VIP scheduling.
Why choose RMD instead of buying window treatments online?
Online retailers sell products. RMD delivers experiences — expert measurement, artisan fabrication, precision installation, proactive communication, and post-installation care. Every project reflects our passion for quality and craftsmanship.
5. Project Experience FAQs
What does the RMD project process look like?
Our proven method — The RMD Way — ensures consistency and excellence:
Respond to inquiries within one hour.
Design consultation & proposal.
Final measure verification.
Custom fabrication with quality checkpoints.
White-glove installation.
Personalized follow-up and thank-you note.
How often will I get updates?
You’ll receive proactive updates at with photos, timelines, and next steps — so you’re never left wondering.
Can I get progress photos of my project?
Yes — we send “sneak peeks” from our in-house workroom as your custom pieces come to life.
What areas do you serve?
We proudly serve Maryland, Washington DC, Northern Virginia, and surrounding regions with in-home consultation and full-service installation.
6. Care & Support FAQs
Do you offer ongoing maintenance?
Yes. Our RMD Luxe Care Memberships include seasonal checkups, adjustments, and fabric-care guidance to extend product life.
How do I schedule a service visit?
Simply call 240-489-1001 or email info@rmdlux.com — our Service Team will schedule a convenient visit and ensure everything operates perfectly.
How do I get started?
You can use the Chatbot (DLux) at the bottom of every page on our website to reach someone immediately. You can aldo schedule your complimentary consultation at rmdlux.com or call our design team directly. Most consultations are scheduled within one business day.